Social Media Policy

Contacting Communities that Work via social media 

Follow our @CsthatWork twitter account for the latest Communities that Work news and information. 

In an effort to establish a forum where everyone feels comfortable we have developed some guidelines to keep in mind as you interact through our social media channels.

Operating hours for customer services

We will seek to reply to messages to our social media channels during working hours – between 8.30am and 5pm.

If you are contacting us about an emergency, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Acceptable behaviour online

We know that most people will treat others with respect, but if we see something that will cause offence or you’re not adhering to the guidelines set below, you could see your posts removed.

If unacceptable behaviour continues, you may be banned from participating on our social media channels.

Be respectful of others

The Communities that Work Twitter accounts are open places for our members and stakeholders to discuss subjects related to social housing and employment.

Please do not post any statements that could be offensive or insulting to others. Avoid identifying or discussing other individuals.

Any posts that include profanity, religious, political content, or are off topic and could be deemed offensive to others will be removed. If you are offended by any posts, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

Protect yourself

Please don’t post any personal information about yourself or any other person. Any posts that include an email address, phone number, postal address, date of birth or other personal information will be removed.

We work with facts

Please don’t post any false or misleading information about Communities that Work or any third party contracted by Communities that Work. If you have seen or heard anything you would like to know more about, please ask us questions so that we can provide you with as much detail on the issue as possible. Please avoid posting any content that is untrue or speculation regarding Communities that Work.

A zero advertising policy

Please don’t post any messages that are advertisements or self-promotion. Any links, images, or messages posted to our wall or news feed that promote yourself, an off-topic event or your business will be removed.